Privacy Policy
1. Data Collection
We collect personal information when you visit our dealership, submit an inquiry form, request a callback, or book a vehicle. This information may include your full name, mobile number, email address, city, and preferred contact method. We may also collect details about the motorcycle or scooter model you are interested in purchasing. When you request a test ride, we may ask for identity verification and contact details. If you schedule a service, we may collect vehicle registration and ownership details. These records help us maintain customer support quality and improve response times. Information provided by you is collected only for genuine business purposes. We do not request unnecessary personal details unrelated to our services. Our team uses collected data to contact you regarding your request. All information is handled responsibly according to applicable privacy practices.
2. Vehicle Booking Information
When you place a booking for any vehicle, we collect information necessary to reserve your selected model. This may include your chosen bike or scooter variant, color preference, booking date, and dealership branch. We may also record expected delivery timelines based on stock availability. Payment details related to booking amount may be noted for accounting purposes. Your contact information is used to send booking confirmation and updates. We may contact you if there is a delay, offer change, or stock availability issue. Booking details are also used for invoice preparation and purchase documentation. This helps us deliver a smoother and more transparent buying experience. Records are retained as required for business and legal obligations. We use this information only to process your vehicle purchase request.
3. Financial Information
If you apply for finance or EMI options, we may collect documents required by lenders. These may include Aadhaar Card, PAN Card, income proof, salary slips, bank statements, and address proof. The purpose of collecting these documents is to help process your loan application. We share such information only with authorized finance companies or banking partners. Our dealership does not sell or publicly disclose your financial information. Sensitive records are reviewed only by trained and authorized personnel. Some lenders may require additional verification before approval. We may coordinate updates between you and the lender during processing. Documents are stored only as long as reasonably necessary or legally required. We encourage customers to submit accurate information for faster approval.
4. Service & Maintenance Records
When you bring your vehicle for servicing, we maintain service history records. These records may include service dates, kilometer readings, repairs completed, and replaced spare parts. We may also note warranty claims, technician observations, and future recommendations. This information helps us provide better maintenance support in future visits. It also allows quicker diagnosis of recurring issues. Service reminders may be sent based on previous records. Proper maintenance history can improve resale value and ownership experience. We use records to ensure warranty conditions are properly managed. Only authorized staff members access service-related information. These records are maintained securely and responsibly.
5. Use of Cookies
Our website may use cookies to improve user experience and website functionality. Cookies are small files stored in your browser that remember basic preferences. They help pages load efficiently and improve navigation performance. We may use analytics tools to understand how visitors use our website. This can include popular pages, device type, and visit duration. Such insights help us improve design, content, and loading speed. We do not knowingly use cookies to sell your personal data. You can disable cookies through your browser settings if preferred. Some website features may work differently after disabling cookies. By continuing to use the site, you consent to basic cookie usage.
6. Data Protection
We take reasonable steps to protect your personal information from misuse or unauthorized access. Internal systems may include password protection and controlled staff access. Physical documents are handled carefully and stored securely when required. Digital data is accessed only for legitimate business operations. We train staff to manage customer information responsibly. No security system is completely risk-free, but we aim to follow good practices. We review procedures periodically to improve protection standards. Sensitive records are shared only when necessary for official processes. Customers are encouraged to contact us if they suspect misuse. Protecting trust and privacy remains important to our dealership.
7. Third-Party Sharing
In some cases, we may need to share limited information with trusted third parties. These parties may include Hero MotoCorp, insurance companies, finance partners, or RTO offices. Sharing happens only when required for bookings, registration, warranty, or insurance processing. We do not share your information for unrelated marketing without valid reason. Third parties are expected to handle your information responsibly. We try to share only the minimum information necessary for the task. Some service providers may contact you regarding the process involved. We are not responsible for independent policies of external organizations. We recommend reviewing their privacy terms when applicable. Our goal is to support necessary services while respecting privacy.
8. Your Rights
You may request access to the personal data we hold about you. If any information is incorrect, you may ask us to update or correct it. You may also request deletion of certain records where legally permitted. Some data may need to be retained for tax, warranty, or service obligations. You may opt out of promotional communications at any time. Requests can be made through our dealership contact channels. We may verify identity before processing sensitive requests. We aim to respond within a reasonable timeframe. Clear communication helps us resolve privacy concerns quickly. Your trust and satisfaction are important to us.